Shipping policy

Last updated: September 30, 2026

At ITWAYA, we aim to process and deliver your orders as quickly as possible.

Order Processing

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, launches, festive periods or high-demand periods, processing may take slightly longer.

Delivery Time

After dispatch, estimated delivery times are generally:

Metro & major cities: 3–6 business days
Other locations: 5–8 business days

Delivery timelines are estimates and are not guaranteed.

Remote locations, weather conditions, public holidays, logistics disruptions or other circumstances may result in additional delays.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Promotional free-shipping offers may be subject to specific terms and conditions.

Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information.

You can use the tracking details provided to monitor your shipment.

Incorrect Address

Please ensure that your shipping address, phone number and other delivery information are correct before completing your order.

If an order is returned to us because of an incorrect or incomplete address, unavailable recipient or repeated delivery failure, additional shipping charges may apply for reshipment.

Delayed or Lost Orders

If your order is significantly delayed or appears to be lost in transit, please contact us.

We will coordinate with the applicable shipping partner to investigate the shipment and provide an appropriate resolution.

Damaged Packages

If your package appears damaged at the time of delivery, please take photographs or videos of the package before opening it and contact us as soon as possible.